Frequently asked questions

What mediums do you use?

Primarily I use Golden heavy body acrylic paints and mediums for my artworks.



What is your return policy?

I aim for all the photographs, details, and shipping information of my art products to be as accurate as possible. Hence, all sales are final. However, if your painting is damaged or lost, please contact me at info@inesasartworld.com and I will try my best to rectify any issues you encounter for the art product/s you purchased. Please find more about my return policy here.



What payment methods do you accept?

Inesa's artWorld accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal is accepted as well.



How long will my order take to get to me?

Please find my shipping policy and information here.



Do you accept commissions?

Yes, I certainly do and would be delighted and honored to commission a painting for a client. Please find more about my commission process here.



Where do you ship your art products?

I ship domestically within the United States and internationally.



How do I track my order?

As soon as your art piece ships, I will send you a confirmation email that includes a tracking number for your order.



How much will shipping cost?

Shipping fees vary based on the quantity, size, and type of art you've ordered. The shipping fee for the product you ordered will be displayed in the checkout page before you place your order.



Can I cancel an order?

To cancel an order that has not yet shipped, have your order number available and contact me at info@inesasartworld.com. I am unable to process cancellations for items that have already shipped. I am also unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one.



How do I find a specific item from your store?

Please enter the exact name of the artwork into the search box that appears at the top right corner of each page.



What is your copyright policy?

All artworks are copyright of Inesa Preciado and no images of my art products are to be used without my consent. I retain the full rights to all my art products, whether sold or commissioned. No artworks are to be reproduced or sold in any way, unless by me, the artist. If you have any questions or request further information in regards to copyright issues please contact me at info@inesasartworld.com. Please find more about my copyright policy here.



Do you offer a payment plan for your artworks?

Yes. Please find my payment plan policy here.